INDECOPI — Law No. 29571

Complaints Book

Andina Digital makes available the Virtual Complaints Book in accordance with Peruvian consumer protection regulations.

1 Type of complaint

Claim

Dissatisfaction with the product or service received.

Complaint

Dissatisfaction with the customer service received.

2 Consumer information

First name(s) *

Last name(s) *

Document type

Document N.° *

Email address *

Phone / Mobile

Date of incident

3 Contracted goods identification

Order N.° (if applicable)

Product / Service claimed

Amount involved (S/ or USD)

4 Complaint details

Description of the claimed incident *

Action requested from provider

I declare that the information provided is truthful and authorize Andina Digital to process my personal data pursuant to its Privacy Policy to handle this complaint, in accordance with Law N.° 29733.

Legal deadlines

30

Business days to respond

Maximum period the company has to respond to your complaint (Art. 24°, Law 29571).
7

Days for refund due to technical failure

Deadline to request a refund for a defective product.

Claim vs. Complaint?

Claim

Dissatisfaction related to the product or service purchased (delivery, functionality, billing).

Complaint

Dissatisfaction with customer service or the service process, not involving the contracted goods or service.